Return and Refund Policy

Last Updated: [April 27, 2025]

Thank you for shopping at VexlyShop.
We hope you love your purchase, but if you are not completely satisfied, we're here to help!

1. Returns

You have 14 days from the date you received your order to request a return.
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Accompanied by the receipt or proof of purchase

Items that are damaged, used, or not in their original condition may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

• Sale/discounted items

• Gift cards

• Personal care items (e.g., skincare, cosmetics)

• Custom or personalized products

3. Return Process

To initiate a return, please contact us at support@vexlyshop.com with your order number and reason for return.
We will provide you with instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note: Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please email us at support@vexlyshop.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again

• Then contact your credit card company, it may take some time before your refund is officially posted

• Next, contact your bank; there is often some processing time before a refund is posted

If you've done all of this and you still have not received your refund, please contact us at support@vexlyshop.com.